Contact Petstore Rwanda

Whether you’re a new or existing customer, supplier or partner, it’s easy to connect with our friendly team of  members.

For general enquiries, reach us on phone phone number provided during office hours.

For specific product or order enquiries, we encourage you to use the website chat feature or directly via WhatsApp. You can send us photos and we will reply with more useful information than is possible on phone call.

HOW TO SHOP

If you need to order a product, shop online to get fast delivery or if you prefer, come to our store in Kigali to shop in person.

PHONE | SMS | WHATSAPP

A phone number will be available soon

EMAIL

For now, our Kenya team will assist on email [email protected]

LIVE CHAT

Use the chat widget on the bottom right corner of the website to chat with us during working hours.

Customer Service Avilable Hours

We will answer any questions you may have about your order, our products and general questions on pet care.

Monday to Friday : 09:00AM to 05:00PM

Saturday : 09:00AM to 01:00PM 

We remain closed on Sundays & Public Holidays